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Privacy Policy

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Privacy Policy

Purposes, Controller, and Contact The purpose of this Privacy Policy is to provide you with information about the purpose, scope, protection, and duration of the processing of your personal data (hereinafter – personal data), both during the data collection and the processing of these personal data. The controller of the processing of personal data is SIA Datakom (hereinafter – Datakom or We), registration number 40103142605, legal address Vienības gatve 109, Riga, LV-1058, Latvia. We are committed to protecting the privacy of the personal data we process, collecting and processing it only for lawful purposes in accordance with the Personal Data Protection Law, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (Regulation), and other applicable laws and regulations in the field of privacy and data processing. In processing personal data, we will exercise due care to ensure its confidentiality, integrity, and secure storage. We will process personal data by applying internal procedures and mechanisms to prevent unauthorized use, access, disclosure, copying, alteration, or damage of personal data. If you have any questions about the processing of personal data, please contact us via email: info@datakom.lv or in written form, sending an application to SIA Datakom, Vienības gatve 109, Riga, LV-1058.

Purposes, Types, and Duration of Data Processing

We process your personal data to: On the Website:

  • provide you with personalized access;
  • respond to your inquiries;
  • enable your participation in events;
  • collect anonymized data about website usage to improve the website and address deficiencies;
  • provide customer support and offer you services;

In our premises:

  • Ensure physical security – preventing or detecting criminal offenses related to property protection and the vital interests of individuals, including life and health;

Providing services:

  • Ensure customer support and offer you services;
  • Ensure contract performance, such as the development, maintenance, and upkeep of IT systems;
  • Understand market and customer requirements to develop new products and services, as well as for marketing purposes;

For job applications:

  • Evaluate job applications and attached data;

We process the following data from you: On the Website:

  • Contact form – Name, surname, phone number, email address, company (or organization) name. If you have agreed to this contact form and indicated your consent to receive news and commercial offers, we have the right to send information about planned seminars, conferences, events, and other marketing activities, as well as commercial offers (no more than one commercial offer per calendar week) to your email address.
  • Cookies – files placed by websites on user computers to recognize the user and facilitate their use of the website, as well as improve its functionality. Internet browsers can be configured to notify users of cookie usage and allow them to choose whether to accept them. Blocking cookies will not prevent you from using the Website, but it may significantly limit your use of the Website. Additionally, the servers will log your IP address, browser type, language settings, operating system, internet service provider (ISP), and date/time stamp, and the time spent on sections of the Website. This information is collected and used only to ensure the convenient and secure operation of the Website, as well as for statistical purposes to learn more about visitor activities on the Website and analyze their usage experience. Detailed information about cookies can be found in our Cookie Policy.
  • Customer Service – username, name, surname, phone number, email address, company name. We will store this data for no longer than two years from the end of the contract performance.

In our premises:

  • Video surveillance – video recordings are made, but automated facial recognition is not performed.

Providing services:

  • Telephone communication with the service center – audio recording of the call for quality assurance. We will store such data for no longer than twelve months from the time of recording.
  • For marketing purposes – customer's name, surname, company name, email address, and phone number. Ensuring contract performance – depending on the contract terms, providing maintenance and administration of your IT systems, we may have access (e.g., for backup purposes) to personal data located in your systems. We will store such data for no longer than five years from the end of the contract performance.
  • Analyzing event applications and evaluation forms – name, surname, company name, email address, and phone number. We will store this data for no longer than five years from the event.

For job applications:

  • Evaluating job applications – the information specified in the application letter and CV, which does not contain sensitive data. We do not request any sensitive data in applications and CVs and rely on you not to provide such information. If we receive such data, we will delete it immediately.

Duration of Data Processing

In our premises:

  • Video surveillance – we will store such data for no longer than eight weeks from the time of recording;

Providing services:

  • Telephone communication with the service center – no longer than twelve months from the time of recording;
  • For marketing purposes – no longer than five years from the last transaction;
  • Ensuring contract performance – no longer than five years from the end of the contract performance;
  • Analyzing event applications and evaluation forms – name, surname, company name, email address, and phone number. We will store this data for no longer than five years from the event.

For job applications:

  • Evaluating job applications – no longer than three months from the time a contract with the selected candidate is concluded.

Third Parties

We will not transfer personal data to third parties, except to the extent necessary for the reasonable conduct of business, such as providing website analytics or customer support and protecting our interests. In such cases, we will ensure that these third parties process personal data only according to our instructions and cannot use them for other purposes. These third parties are required to protect your data in accordance with legal requirements and our agreements. We may transfer your personal data to law enforcement agencies as well as state and municipal authorities upon their request if required by legal regulations, and to defend our legal interests by preparing, submitting, and defending legal claims. We will not sell your personal information and personal data to third parties.

Transfer of Data to Other Countries

Datakom commits not to transfer your personal data to an organization or any other person in a country that does not provide an adequate level of data protection unless you have given explicit consent.

Your Rights

Access to Personal Data

You have the right to request confirmation whether we are processing personal data related to you, and in such cases, to request access to the personal data we process about you.

Correction and Updating of Personal Data

If you believe that the information about you is incorrect or incomplete, you have the right to correct it yourself or ask us to do so. We rely on you to provide us with current data about yourself, as long as you have not provided information to correct it.

Objection to Processing for Direct Marketing Purposes

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can withdraw your consent to such use of your personal data by sending an email to info@datakom.lv. To protect your privacy and security, we will take appropriate measures to verify your identity before providing information about your requested personal data.

Objection to Processing Based on Legitimate Interests

We have the right to process your personal data to ensure our legitimate interests (e.g., to ensure physical security, contract performance, etc.). You have the right to object, but we will continue to process your data if we have compelling legitimate reasons to continue processing the data. To express your objections in such a case, please submit a written application to us. To protect your privacy and security, we will take appropriate measures to verify your identity before providing information about your requested personal data.

Deletion

While you have the right to request the deletion of your personal data, certain circumstances require us to retain the data by law and legitimate interests. To express your requirements, please submit a written application to us. To protect your privacy and security, we will take appropriate measures to verify your identity before taking such action.

Restriction of Processing

You have the right to request a change or restriction of the processing of your personal data. However, this may affect the services and types of services we can offer you. To express your requirements, please submit a written application to us. To protect your privacy and security, we will take appropriate measures to verify your identity before taking such action.

Data Portability

You have the right to receive or transfer your personal data further to another data controller that you have provided based on your consent or contract. To express your requirements, please submit a written application to us. To protect your privacy and security, we will take appropriate measures to verify your identity before taking such action.

Adjustments and Changes to the Privacy Policy

We assume that you have read and accepted this Privacy Policy and Cookie Policy before using the Website. We reserve the right to make changes to the terms of these policies by informing you by publishing a notice on the Website. This Policy is effective from May 24, 2018.

Adjustments and Changes to the Privacy Policy

We assume that you have read and accepted this Privacy Policy and Cookie Policy before using the Website. We reserve the right to make changes to the terms of these policies by informing you by publishing a notice on the Website. This Policy is effective from May 24, 2018.